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SSA Encourages Representatives to Install Video Hearing Technology

Monday, April 17, 2017  
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Please see the attached memo from SSA which explains the RVP (Representative Video Project) and the below text which was sent to NADR: 


Social Security is committed to providing superior customer service to our claimants. Our use of video teleconferencing as a service delivery option is evidence of that commitment. We introduced this technology to hearing offices, claimants, and representatives in 1996. Since then, the Office of Disability Adjudication and Review (ODAR) has held over 1.25 million video hearings. Video hearings are time tested, efficient, and effective. 

In 2008, we initiated the Representative Video Project, or RVP, that allows representatives and claimants to participate in Administrative Law Judge hearings from their own office video sites. We signed up a certified RVP site and held the first hearing using the RVP site in October of that year.  Since that time, we have expanded to 80 certified RVP sites nationwide and have held over 25,000 RVP hearings.

We would like to take this opportunity to encourage your community to sign up for and install representative video sites. The benefits of having an RVP site include the ability to schedule hearings with multiple ODAR offices with no time lost or any expense for travel to ODAR offices or remote hearing sites, since you are already “at the hearing.” You also have the flexibility to schedule hearings around “in office” client appointments.

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